Business Banking Code

The Business Banking Code online course helps staff understand their responsibilities in relation to customers operating businesses, associations, clubs or charities, with a turnover of less than £1 million. The Code's key commitments are explained in detail with interactive exercises illustrating and promoting the most significant issues staff will face.

Who is it aimed at:

The course is designed principally for customer-facing staff, as either an introduction for the recently appointed, or as refresher training for the more experienced. It also acts as a useful point of reference for setting or implementing policy around the Business Banking Code's commitments.

What it covers:

• The purpose of the Code and where it applies
• The six key commitments
• Helping customers choose suitable products and services
• Providing information to a potential customer
• Merchant services
• Interest rates
• Charges
• Terms & conditions and changes to them
• Changing accounts
• Advertising and marketing
• Running customers' accounts
• Cards and PINS
• Personal information - data protection
• Financial assessment and security
• Financial difficulties and business failures
• Establishing procedures to address complaints

The Benefits:

Staff dealing with business customers need to be aware of their responsibilities under the provisions of the Business Banking Code. These front-line employees are vital to fulfilling your bank's promises of fair dealing and standards of good banking practice.

The Business Banking Code course gives you the flexibility of interactive online learning delivered directly to your staff. It is a highly practical, efficient and effective way of raising awareness throughout a large workforce operating from multiple locations.

Length:

The course should take 1 hour to complete.

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