Banking Code

The Banking Code module is designed for UK retail financial services firms who subscribe to the banking code and who need to ensure thier customer facing staff are fully up-to-date with the provisions, standard and commitments laid out within it.

Fully updated to reflect the new 2008 version of the Code, it helps staff understand their responsibilities and follow best practice in their customer-facing activities. The Code's key commitments are explored in detail with interactive exercises illustrating and promoting recall of the most significant issues staff will face.

Who is it aimed at:

The course is designed principally for customer-facing staff, as an introduction for recently appointed staff or as refresher training for the more experienced. It also acts as a useful point of reference for staff responsible for setting or implementing policy around the Code's commitments.

What it covers:

• The purpose of the Code and where it applies
• The eight key commitments
• Helping customers choose suitable products and services
• Providing relevant information
• Recognising the customer's rights
• Providing information on interest rates
• Providing information about charges
• Terms & conditions and changes to them
• Cooling off, account transfer, account closure and branch closure
• Advertising and marketing
• Running customers' accounts
• Foreign exchange services
• Cards and PINs
• Personal information - data protection
• Lending
• Handling cases of financial difficulty
• Establishing procedures to address complaints

How a student / organisation benefits:

Staff dealing with customers at front counters, on the telephone and in correspondence, need to be aware of the main purpose of the Banking Code. For Code subscribers these front-line employees are the key to fulfilling promises of fair dealing and standards of good banking practice. They must follow the principles of the Code and these should be reflected in their work.

The Banking Code module delivers the flexibility of online learning and is a practical way to raise awareness throughout a large workforce operating from multiple locations. It can support an induction programme or deliver timely refresher training. Progress can be monitored and measured through our easy to use reporting system, reassuring you that all relevant staff has achieved a satisfactory level of awareness.

Length:

The course should take 1 hour to complete.

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